Q. Who do I contact if I have a question about certifications?
A: Your first point of contact for Certification related questions is your agency Training Coordinator. We ask that ALL certification questions go through your Training Coordinator. If your Training Coordinator cannot answer your questions, and you do not see a solution in the FAQs below, you can submit your question via the Technical Support Request to have your question routed to the appropriate team member for resolution.
Q: My request in the Acadis Portal still says Register (Pending).
A: You are registered for the class. Provided you have met the prerequisites to attend listed below, you will be moved to enrolled when the registration period closes.
1. Have an active Acadis account.
2. Verified the prerequisites for the level you wish to test are listed in your Acadis profile.
If the class is full the system will not allow registration or will place your request on a waitlist if one is available. When we do the final enrollments (after class registration closes) if there is an issue with your request your Training Coordinator will be contacted. You will receive another email once you are enrolled. There is no need to contact FETA prior to the closing of class registration.
Q: Why did i get two enrollment emails for the same exam?
A: If your Training Coordinator registered you in an OPEN exam event, you will receive an email that contains the Date, Time, and Location information. This is essentially your seat reservation. When you are enrolled into the specific exam you requested to take, you will receive another email with the exam information on it. Please be sure the information is accurate and report any issues to your Training Coordinator. The exam proctor cannot fix exam assignments or locations at the test site.
Q: When will I receive confirmation after registering for a test?
A: Once you register for a test, your status will change from 'registered (pending)' to 'enrolled' after the registration period closes. The Certification/Testing Division validates and processes enrollments post-registration. Typically, this is completed within the timeframe of the registration closing date.
Q: Why does my account get locked, and how can I prevent this?
A: Accounts are locked after three unsuccessful login attempts. To prevent this, make sure you're using the correct email and password. If you're unsure of your password, use the "Forgot Password" link before your third attempt. Keep your login credentials in a secure place for reference.
Q: What should I do if I'm having trouble logging in with my email address?
A: If you encounter login issues, select the "Forgot Password" link located beneath the login section of the Acadis User Portal homepage before your third unsuccessful attempt. If locked out, a staff member will need to reactivate your account during business hours.
Q: How long does it take to receive test results and certification issuance?
A: Test validation takes approximately 7-10 days to ensure accuracy and to address any potential errors. If testing volume is high or if there were issues at the testing site, it may take longer. Rest assured, we are committed to delivering the best testing experience.
Q: I've requested reciprocity for my certification and haven't received an update. Why?
A: Currently, we're processing reciprocity for certifications required by the state of Louisiana for state pay, such as Firefighter 1. Other certifications will be processed in the upcoming months.
Q: As a Training Coordinator, how can I confirm if my team is enrolled in classes or tests?
A: Enrollment confirmation is provided after the registration period ends. The Certification/Testing Division will validate and process the registrations at that time. Please wait until after the registration period to see the updated statuses.
Q: Why can't I view my personnel's test results as a Training Coordinator?
A: Test results and certifications are issued after a thorough validation process, which typically takes 7-10 days. We aim to ensure a high standard of accuracy, particularly when there are larger groups or encountered issues.
Q: Why are there more Missed Learning Objectives listed than the number of questions on the test?
A: The Missed Learning Objectives indicate areas for study and do not directly correlate with your test score. Some questions may encompass multiple learning objectives. This information is intended to guide your review and improve your understanding for future exams.
Q. Register to take an exam at one of Louisiana FETA’s upcoming testing locations?
Your Training Coordinator can register you for an OPEN Certification Exam via the Acadis Portal
Q. See the calendar of upcoming test dates and locations?
You can view a list of OPEN Certification Exams by viewing the Available Training calendar in Acadis.
Use the filter and keyword "OPEN Certification" to view.
Q. Request to become an approved certification testing site?
A: Training Coordinators can access the request in the webform section of their Acadis Portal
Q. Request a test date at my facility?
A: Training Coordinators can access the request in the webform section of their Acadis Portal
Note: Your facility must be an approved testing facility before requesting test dates.
Q. Obtain an official list of the certifications you have with Louisiana FETA?
A: You can print your certifications in your Acadis Portal
Q. Receive a Louisiana FETA Reciprocity Certification for IFSAC/Pro Board Certifications from another state?
A: You can access the request in the webform section of your Acadis Portal
Q. Obtain a copy of a Certification you received from Louisiana FETA?
A: You can print your certifications in your Acadis Portal
Q. What textbook is needed for the different certification levels?
A: Open the Certification Textbook Guide
Q: I do not see an answer to my question on this page, who do I contact?
A: you can submit your question via the Technical Support Request to have your question routed to the appropriate team member for resolution.